Betropes Privacy Policy — How We Protect Your Personal Information

This Privacy Policy is issued by Betropes ("we", "us", "our"), the operator of the online gaming and betting platform accessible at betropes.com. For the purposes of data protection law, Betropes is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

We take our responsibilities as a data controller seriously. If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how we handle your personal information, please contact our Data Protection team at privacy@betropes.com. We aim to respond to all privacy queries within five working days.

This Privacy Policy applies to all users of the Betropes platform, including registered account holders and visitors who browse without registering. It covers all data processed in connection with your use of our website, mobile platform, and customer support channels.

Betropes only collects personal data that is necessary for us to provide our services, comply with our legal obligations, or pursue our legitimate business interests. The categories of personal data we may collect about you include:

Identity and Contact Information

• Full legal name (first name and surname)
• Date of birth
• Email address
• Mobile phone number
• Residential address (city, province, country)
• National Identity Card (CNIC) number — requested only when identity verification is required

Financial Information

• Payment method details (Easypaisa account number, JazzCash number, NayaPay ID, bank account details for IBFT, or card details for Visa/Mastercard). Note: Betropes does not store full card numbers — payment processing is handled by our certified payment service providers.
• Transaction history: deposits, withdrawals, bonuses credited, and wager history
• Account balance at any given time

Technical and Usage Data

• IP address and device identifiers
• Browser type and version
• Operating system and device type
• Pages visited, features used, and time spent on the platform
• Session logs and platform interaction data
• Error logs and crash reports

Verification Documents (where requested)

• Copy of CNIC or other government-issued photo ID
• Proof of address documentation
• Source of funds documentation (requested only for larger withdrawals as part of KYC compliance)

Communications Data

• Records of customer support interactions (live chat transcripts, email exchanges)
• Feedback and survey responses
• Promotion-related communications

Betropes collects your personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automatically as you use the platform: Through server logs, cookies, and tracking technologies that capture your device details, IP address, and platform usage patterns as you browse or play. See Section 7 for more detail on cookies.
• From payment service providers: When you initiate a deposit or withdrawal, the relevant payment provider (Easypaisa, JazzCash, NayaPay, your bank) confirms transaction details to Betropes as part of processing.
• From identity verification services: Where we use third-party KYC (Know Your Customer) providers to verify your identity, those providers may share verification outcomes and data with us.
• From fraud prevention services: We use third-party fraud detection tools that analyse patterns in transaction and usage data and share risk assessments with us.

Every piece of personal data we hold about you is used for one or more of the following specific purposes. We do not use your data for any purpose not listed here without first updating this Privacy Policy and notifying you:

Betropes does not use your personal data for profiling that produces legal or significant effects on you, for automated decision-making without human review, or for purposes unrelated to operating the platform and its associated services.

Betropes processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely on are:

• Contractual necessity: Processing required to fulfil our contract with you — creating your account, processing transactions, delivering game services, and providing customer support. Without this processing, we cannot provide the service.
• Legal obligation: Processing required to comply with applicable laws — including Anti-Money Laundering (AML) requirements, Know Your Customer (KYC) regulations, and tax reporting obligations. This processing is mandatory and cannot be opted out of while you hold an active Betropes account.
• Legitimate interests: Processing we carry out based on our legitimate business interests, where those interests are not overridden by your fundamental rights. This includes fraud prevention, platform security, responsible gaming monitoring, and platform analytics and improvement.
• Consent: For optional processing — such as sending you marketing communications or promotional offers — we rely on your explicit consent. You can withdraw this consent at any time without affecting your account or any other processing.

Betropes does not sell your personal data to any third party. We do not share your data with advertisers or data brokers. The only third parties we share your data with are service providers necessary to operate the platform and authorities required by law:

• Payment service providers (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card processing partners): We share the minimum data necessary to process your transactions securely. These providers are bound by their own data protection obligations and may not use your data for any other purpose.
• Identity verification and KYC providers: Third-party services that verify the documents you submit during account verification. They receive only the documents and data necessary for verification and are contractually bound to use it only for that purpose.
• Fraud detection and security services: Third-party tools that help us identify fraudulent account activity, collusion, or money laundering patterns. These services analyse anonymised or pseudonymised data in most cases.
• Customer support platform providers: We use a third-party live chat and ticketing system to manage customer support. Support conversations are stored on that platform under a data processing agreement with Betropes.
• Regulatory and law enforcement authorities: Where required by applicable law or a valid regulatory order, we will disclose personal data to the relevant authority. We will inform you of such disclosures where we are legally permitted to do so.
• Potential business successors: In the event of a merger, acquisition, or sale of the business, your personal data may be transferred as part of that transaction. You will be notified before any such transfer takes effect.

Betropes uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how the site is used. Cookies are small text files stored on your device when you visit the website.

We use the following types of cookies:

• Strictly necessary cookies: These are essential to the operation of the platform — session management, login state, and security tokens. The platform cannot function without them. These cookies do not require your consent.
• Functional cookies: These remember your preferences — language settings, preferred display options, and similar personalisation. They improve your experience but are not strictly required.
• Analytics cookies: These help us understand how users interact with the platform — which pages are most visited, where users drop off in a flow, and how different features perform. The data is aggregated and does not identify you individually.
• Security cookies: These are used to detect and prevent fraudulent activity, including cross-site request forgery (CSRF) protection and device fingerprinting for fraud detection.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the Betropes platform, but some personalisation features may not function as expected.

We do not use third-party advertising cookies or allow third-party advertisers to set cookies through the Betropes website.

Protecting the personal data of our players is one of the most important responsibilities Betropes holds. We implement multiple layers of technical and organisational security measures including:

• TLS/SSL encryption: All data transmitted between your device and the Betropes platform is encrypted using current TLS standards, protecting it from interception in transit.
• Encryption at rest: Personal data stored in our databases is encrypted at rest. Passwords are stored using one-way cryptographic hashing — even Betropes staff cannot retrieve your password.
• Access controls: Internal access to personal data is restricted to staff who genuinely need it to perform their job functions. All internal access is logged and reviewed periodically.
• Two-factor authentication: Internal systems are protected by two-factor authentication. Players are encouraged (and in higher-risk scenarios required) to enable two-factor authentication on their Betropes accounts.
• Regular security reviews: We conduct regular internal security reviews and periodic third-party security audits of the platform and its data handling practices.
• Data breach response: We maintain an incident response procedure for data breaches. If a breach occurs that is likely to result in risk to your rights, we will notify you within 72 hours of becoming aware of it — or as soon as practically possible given the nature of the incident.

Betropes retains personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data (while active): Personal data associated with an active Betropes account is retained for the duration of the account and for a period of five years following account closure, to comply with Anti-Money Laundering (AML) regulations and financial record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years following the date of each transaction, as required by financial regulations applicable to payment processing and AML compliance.
• Customer support records: Support interaction records are retained for two years following the closure of each support ticket. Records related to formal complaints or disputes are retained for five years.
• Marketing consent records: Records of your marketing consent or withdrawal of consent are retained for the duration of your account plus two years to demonstrate compliance.
• Technical logs: Server logs, access logs, and security event logs are retained for twelve months under a rolling retention policy.
• Identity verification documents: Copies of identity documents submitted for KYC verification are retained for five years following account closure as required by AML regulations.

When data reaches the end of its retention period, it is either securely deleted from all Betropes systems or anonymised so that it can no longer be associated with you as an individual.

You have the following rights in relation to your personal data held by Betropes. To exercise any of these rights, contact us at privacy@betropes.com. We will respond within 30 days of receiving your request — and in most cases considerably faster than that.

We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline the request. In either case we will explain our reasons clearly.

Betropes is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the Betropes platform under any circumstances.

If we become aware — through our age verification processes or otherwise — that personal data has been collected from a person under 18, we will immediately delete that data and permanently close the associated account. All deposits made to an underage account will be returned to the payment source used.

If you believe a minor has registered on Betropes, please contact us immediately at privacy@betropes.com with relevant details and we will investigate and act without delay.

Betropes may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes in applicable law, or changes to the services we provide. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify registered users via email to the address on file
• Display a prominent notice within the Betropes platform for a reasonable period following the change

Minor updates — such as clarifications, corrections of typographical errors, or administrative changes that do not affect how your data is used — may be made without notification and take effect upon publication.

We encourage you to review this Privacy Policy periodically to stay informed about how Betropes handles your personal data. The current version of the policy is always available at betropes.com/privacy-policy.

If you have any questions, concerns, or complaints about how Betropes handles your personal data, or if you wish to exercise any of your data rights, please contact us through the following channels:

• Privacy email: privacy@betropes.com — for all formal data rights requests and privacy-specific queries
• General support email: support@betropes.com — for general account and service queries that may involve personal data
• Live Chat: Available 24/7 through your logged-in Betropes account for real-time assistance
• FAQ: Visit our FAQ for answers to common questions about your account and data

We aim to acknowledge all privacy queries within 24 hours and provide a full response within five working days. If your query is complex and requires additional time, we will let you know and keep you updated on progress.